DELIVERY – UK
At SWISH LONDON we strive towards making our ordering process as simple as possible. All our products come complimentary gift-wrapped and all orders above £70 are delivered free of charge. Please see each individual product page for the exact product and delivery information.
Once you have placed your order you will be sent a confirmation email detailing what you have bought, how much it cost and the delivery information. This email does not however indicate that your order has begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number.
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.
Alternatively, you can find the unique tracking reference number on the email you will have received from us.
You will also find the link to the appropriate section of the courier’s website.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.
The couriers will attempt re-delivery up to a maximum of 3 times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information you can also email our Customer Support who will look into this for you.
Many items on our website can be delivered within 3-5 working days subject to availability. Certain brands available on our website have a production or longer delivery period. Some bespoke items may take up to 6 weeks. Please see the delivery description at the bottom of every individual product page for exact delivery periods.
Standard UK Delivery
Using our Standard UK Delivery, your order should be with you within 3-5 working days (excludes Weekends and Public/Bank Holidays).
Royal Mail Tracked 24 provides a UK-wide next-day delivery service with online tracking included, so you can keep tabs on your parcel’s progress. If the item is in stock, an option at the checkout will be available for this method of delivery.
Royal Mail Tracked 48 combines cost-effective UK-wide delivery with online tracking, so you can keep tabs on your parcel’s progress. If the item is in stock, an option at the checkout will be available for this method of delivery.
All specialist items such as large dog beds will be delivered via a courier service. On all larger and specialist items ordered, our Customer Support will contact you after receipt of purchase to make the necessary arrangements.
DELIVERY – EUROPE
If you are ordering from outside UK Mainland our Customer Support will contact you before your order is confirmed to seek your acceptance of any delivery charges that will apply. You may accept the delivery charges or cancel your order at the time of being contacted by our Customer Service.
Please note that charges may apply for returning these goods. In the event of cancellation, please see our returns policy.
We know that you will be pleased with your purchases from SWISH LONDON however; there may be occasions when you will need to return items to us.
Need to return an item?
You can request a return by contacting our Customer Support by phone or email:
Phone: 01727 884684
Email – firstname.lastname@example.org
14-Day Return Policy
If for any reason you would like to return your item you can do so provided you inform us of your decision within 14 working days, following the day after you receive your item. The item must not be used and must be ‘as new’ and in it’s original packaging when returned to us. Once you’ve informed us that you wish to return your item, you have another 10 days to return it to us. Once the item is received at SWISH LONDON, we will issue a full refund for the product to your original payment method. This policy excludes bespoke orders and all returns will include a refund of postage costs up to a maximum of £3.50.
If you elect for a refund of a product returned by you because of a defect it will be refunded as per our refunds policy, including any standard delivery charges paid by you including the cost of sending the item to you, up to our cheapest delivery method. We will not refund premium delivery surcharges. We will also refund the cost incurred by returning the defective product to us up to a maximum of £3.50. This will only be refunded upon the receipt of proof of the carriage costs. We will also arrange collection of your goods for a fee. Please contact our Customer Support for further information.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, we recommend that you record this on the carrier’s delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back at SWISH LONDON, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs..
Items Faulty on Arrival
If your purchases are faulty on arrival, we request that you inform us within 7 working days of receipt if you wish to receive a full refund. Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs up to a maximum of £3.50.