DELIVERY – UK
At Swish London we strive towards making our ordering process as simple as possible. All our products come complimentary gift-wrapped and all orders above £70 are delivered free of charge. A flat rate of £4.50 will apply under the £70 thresh-hold.
All Petissarie items are fresh and made to order. Please select the desired dispatch date from the product page. Products will usually be delivered between 1-2 days from dispatch.
Once you have placed your order you will be sent a confirmation email detailing what you have bought, how much it cost and the delivery information. This email does not however indicate that your order has begun to be processed or a confirmation of contract of purchase.
You can find the unique tracking reference number on the email you will have received from us, once your order is on it’s way.
You will also find the link to the appropriate section of the courier’s website.
Couriers may require a signature to ensure safe receipt of your goods.
DELIVERY – EUROPE
All deliveries to Europe will have a flat rate of £8 applied to each order. Swish London Can not accept any responsibility for customs charges applied.
We know that you will be pleased with your purchases from Swish London however; there may be occasions when you will need to return items to us. You can request a return by emailing our Customer Support firstname.lastname@example.org
Please note that charges may apply for returning goods back to the UK. In the event of a return please contact our Customer Service first so that we can help you with the process.
More information can be found on our Frequently Asked Questions page.
14-Day Return Policy
If for any reason you would like to return your item you can do so provided you inform us of your decision within 14 working days, following the day after you receive your item. The item must not be used and must be ‘as new’ and in its original packaging when returned to us. Once you’ve informed us that you wish to return your item, you have another 10 days to return it to us. Once the item is received at Swish London, we will issue a full refund for the product to your original payment method.
If you elect for a refund of a product returned by you because of a defect, it will be refunded as per our refunds policy, including any standard delivery charges paid by you including the cost of sending the item to you. We will not refund premium delivery surcharges. This will only be refunded upon the receipt of proof of the carriage costs. Please contact our Customer Support for further information.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, we recommend that you record this by photos and email them straight to email@example.com. Items should be returned in their original packaging complete with all accessories and documentation. Once received back at Swish London, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your purchase is faulty on arrival, we request that you inform us within 7 working days of receipt if you wish to receive a full refund. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage. This will only be refunded upon the receipt of proof of the carriage costs. Please contact our Customer Support for further information.